LABEL DESIGN MAKER

Troubleshooting

Error messages when editing

“Check the network connection.”

Connect the computer to the Internet.

“The following characters cannot be used in file names:”

Re-enter the file name.

“The target file was not found in the selected folder.”

Select the folder containing the saved file.

“The entered data contains an error. Check the entered data.”

Re-enter the barcode or QR code data.

“Cannot be grouped as scaled or rotated text is included.”

The selection includes text boxes with scaled text specified or text boxes with rotation specified. Deselect those text boxes and redo grouping. Group

Error messages when printing

“Selected printer does not support this tape. Select another tape size.”

Return to the Edit window, change the tape size and edit again. Otherwise, use scaled printing.

“Printing failed because the magnification for scaled printing is too high. Select another tape size.”

Re-select the tape size for scaled printing.

“Check the tape size and type.”

Check that the tape cartridge is loaded into the printer correctly and that the tape size matches.

“Check for a tape jam in the printer.”

Remove the tape cartridge and clear any jammed tape.

“Close cover.”

Close the printer cover.

“Check printer connection.”

Check the connection with the printer and then retry from the beginning.

“The printer is busy. Wait until printing from the other application is complete and try again.”

Try printing again after the print job from the other computer is finished.

“Printer not found.”

Check the wireless LAN settings.

“Printer error.”

There may be a fault with the printer. Contact the Casio service desk for repairs.

Error messages when configuring wireless LAN settings

“Connection failed.”

Check the connection with the printer and then retry from the beginning.

“Unable to collect Wi-Fi settings for the device. Check that the printer and computer are connected via USB.”

Check the connection with the printer and then retry from the beginning.

“Enter a printer name (up to 31 characters)”

Re-enter the printer name.

“Enter a password (8 to 63 characters)”

Re-enter the password.

“Enter a SSID (1 to 32 characters). Also, blanks cannot be used at the start or end of the SSID.”

Re-enter the SSID.